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HNHC Annual Report for 2019
To view or download the HNHC 2019 Annual Report, please click here
“Supportive Housing” Topic of the Day at Recent Visit by the Honorable Steve Clark
September 8, 2020
Simcoe, Ontario
The Honorable Steve Clark, Minister of Municipal Affairs and Housing invited local Housing Providers and other key stakeholders to join him for a Supportive Housing Roundtable during his recent visit to Norfolk.
Pictured left to right are MPP Toby Barrett, Honorable Steve Clark, HNHC CEO Matt Bowen, and Haldimand County Councillor/HNHC Board Member Bernie Corbett.
“Great roundtable discussion on Supportive Housing led by the Honorable Minister Clark at the Army, Navy, Airforce in Simcoe,” said Matt Bowen, “it’s really promising to see elected officials in our government engaging community stakeholders to learn and hear about local experiences!”
July 14, 2020 – Quick Update
Many businesses are beginning to open, which is great news!
Due to the major road construction in front of our office on Kent Street in Simcoe, we will not be opening our doors to the public yet. There are no sidewalks, many construction vehicles, and a lot of digging – getting to our front door is like an episode of Wipeout!
We will continue to serve our residents by telephone, email, and through this handy website. Our property management team visits our properties on a weekly basis, so a (socially distant) meeting can also be set up at your location if you need to meet with a team member. Please call, email, or fill out a message on our contact page and we can set something up that works for you.
We have received many Resident Satisfaction Surveys – Thank you!
Even though the deadline was June 30th, we still want to hear from you. If you have not completed your survey yet, please complete it electronically here. Your opinion matters to us. We’ve re-organized, re-aligned, and have been working very hard to improve communication, resident satisfaction, and build stronger communities. We want to hear what is working and what we can do better on. Talk to us, we’re here to listen!
In the meantime, please continue to follow Health Unit guidelines for safe distancing, washing hands, and wearing masks in public. We’re getting there, but we’re not there yet. We’re still all in this together!
Louise Jones
Business Services Supervisor
Continuous Improvement Advocate
June 19, 2020 – Haldimand & Norfolk Enter Stage 2 Recovery
Haldimand and Norfolk Counties are now moving into “Stage 2” of the Province’s Pandemic Recovery Plan! This is great news and an important next step for our community.
What it means for HNHC and our Residents:
- We will be reviewing maintenance requests deferred by the pandemic and we encourage residents to call your Property Management Team if you have any new repair requests.
- We can resume offering vacant units to applicants.
Stage 2 is only the next step, we will continue to practice social distancing measures and encourage our residents to do the same.
When will the office reopen?
Our Leadership Team has discussed this and we agree that at this point we are unable to safely open the office until we have measures like physical distancing aides in place that will protect you our staff and the general public! Some of these measures will include:
- Additional signage directing clients to maintain the proper distance and how many clients can enter the lobby at one time.
- Additional hand sanitizer available in the lobby for everyone who enters the office.
Another important reason we are holding off opening the office is due to major road construction on Kent Street, right in front of our office. At this time it is very difficult to access our office safely.
When we feel clients can safely make it to our door, we will announce the re-opening of our office. Until then, we ask that you continue to contact us through telephone, email, or through our website.
Rent payments can continue to be made through e-transfer, mailing a cheque, or by setting up Pre-Authorized Debit.
Thank you everyone for all that you’ve done to keep our community safe. We are all in this together!
Attn: Residents – Get Those Surveys In!
Hello!
We’ve developed this new site to better communicate with our Residents and Community. If you reside in one of our homes, thank you for visiting this page!
We need your help! An important part of our strategic plan is continuous improvement. In order to do our best, we need to hear from our most important stakeholders; You, our Residents.
We ask that you please complete our Resident Satisfaction Survey by June 30, 2020. Paper copies were mailed to you at the end of May with our Spring/Summer newsletter, The Porchlight. We included self-addressed stamped envelopes for your convenience. You can also complete your survey online!
It’s fast and it’s easy!
Please click here to start your survey. When you’ve completed it, just click submit!
To those who have completed their surveys,
Thank you!! We are reading them and we are listening!
“What Gets Measured, Gets Improved.”
Peter Drucker
If you have any questions, comments, or feedback about the surveys or this website, please feel free to contact me. I am working to make our processes and procedures better so that we can serve you better.
Sincerely,
Louise Jones
Business Services Supervisor
ljones@hnhousing.ca
May 22, 2020 – Resident Update, Satisfaction Surveys, and the Spring “Porchlight” Newsletter
Dear Residents,
I hope you are enjoying the beautiful weather we’ve finally been graced with!
We are also seeing some restrictions being lifted with a gradual opening of many retail businesses, garden centers, marinas, golf courses, and private parks and campgrounds. Our local libraries will also soon be offering curbside pickup!
While we all still need to be careful and continue to practice social distancing and use gloves and masks where necessary, it feels like there is a light at the end of the tunnel.
At HNHC, our office is still closed to the public. We are following County guidelines and will re-open once the County offices are deemed safe to open, so please continue to reach us by telephone, email, or through this website. We are here working hard for you!
Although some plans were derailed by COVID-19, we’ve continued many of the projects we had planned for the Spring, including creating a Resident Satisfaction Survey and publishing our resident newsletter, the Porchlight. The newsletters and surveys will be mailed out to you next week.
The surveys are very important to our goal to improve resident satisfaction. Please be sure to complete a survey, it is short and won’t take long!. You will find a self-addressed stamped envelope with the mailed surveys, or, to make it easy, we have also posted the survey online which you can complete by clicking here.
The surveys are completely anonymous and we ask that they be completed and returned by June 30, 2020.
The newsletter will also include both a puzzle contest and colouring contest. Each has a $50 gift card prize, so be sure to complete them and return by June 30, 2020 for your chance to win! If you can’t wait for the newsletter to arrive in your mailbox, you can read a pdf version here. You can also print extra contest ballots if more than one member of your family wants to participate. Click here for the puzzle and click here for the colouring page.
We look forward to hearing what you have to say, so please send in those surveys!!
Warm regards,
Matt Bowen, CEO
Resident Satisfaction Survey – June 2020
Attention All Residents:
Our Spring/Summer newsletter includes a Resident Satisfaction Survey which you can complete and mail in (using the self-addressed stamped envelope we included) or you can fill out the survey online:
