Attn: Residents – Get Those Surveys In! - Haldimand Norfolk Housing

Attn: Residents – Get Those Surveys In!

Hello!

We’ve developed this new site to better communicate with our Residents and Community. If you reside in one of our homes, thank you for visiting this page!

We need your help! An important part of our strategic plan is continuous improvement. In order to do our best, we need to hear from our most important stakeholders; You, our Residents.

We ask that you please complete our Resident Satisfaction Survey by June 30, 2020. Paper copies were mailed to you at the end of May with our Spring/Summer newsletter, The Porchlight. We included self-addressed stamped envelopes for your convenience. You can also complete your survey online!

It’s fast and it’s easy!

Please click here to start your survey. When you’ve completed it, just click submit!

To those who have completed their surveys,

Thank you!! We are reading them and we are listening!

“What Gets Measured, Gets Improved.”
Peter Drucker

If you have any questions, comments, or feedback about the surveys or this website, please feel free to contact me. I am working to make our processes and procedures better so that we can serve you better.

Sincerely,

Louise Jones
Business Services Supervisor
ljones@hnhousing.ca

Holiday Hours

Season’s Greetings from HNHC

Join Our Team as a Residential Maintenance Lead Hand!

Are you a skilled maintenance professional who thrives on solving problems and making a difference? We’re seeking a Residential Maintenance

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

Comment