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May 22, 2020 – Resident Update, Satisfaction Surveys, and the Spring “Porchlight” Newsletter

Dear Residents,

I hope you are enjoying the beautiful weather we’ve finally been graced with!

We are also seeing some restrictions being lifted with a gradual opening of many retail businesses, garden centers, marinas, golf courses, and private parks and campgrounds.  Our local libraries will also soon be offering curbside pickup!

While we all still need to be careful and continue to practice social distancing and use gloves and masks where necessary, it feels like there is a light at the end of the tunnel.

At HNHC, our office is still closed to the public.  We are following County guidelines and will re-open once the County offices are deemed safe to open, so please continue to reach us by telephone, email, or through this website.  We are here working hard for you!

Although some plans were derailed by COVID-19, we’ve continued many of the projects we had planned for the Spring, including creating a Resident Satisfaction Survey and publishing our resident newsletter, the Porchlight. The newsletters and surveys will be mailed out to you next week.

The surveys are very important to our goal to improve resident satisfaction.  Please be sure to complete a survey, it is short and won’t take long!.  You will find a self-addressed stamped envelope with the mailed surveys, or, to make it easy, we have also posted the survey online which you can complete by clicking here.

The surveys are completely anonymous and we ask that they be completed and returned by June 30, 2020.

The newsletter will also include both a puzzle contest and colouring contest.  Each has a $50 gift card prize, so be sure to complete them and return by June 30, 2020 for your chance to win!  If you can’t wait for the newsletter to arrive in your mailbox, you can read a pdf version here.  You can also print extra contest ballots if more than one member of your family wants to participate.  Click here for the puzzle and click here for the colouring page.

We look forward to hearing what you have to say, so please send in those surveys!!

Warm regards,

Matt Bowen, CEO

 

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HNHC Resident Maintenance Request

This form is for Residents of Haldimand Norfolk Housing Corporation and the Housing Providers we
manage (Long Point Area, Dunnville, South & Meltcafe, and Del-Gold Villa Non-Profit Housing
Corporations) to submit maintenance request.

Requests are monitored Monday to Friday between the hours of 8:30 AM to 4:30 PM, excluding
holidays, HNHC will review your request by the end of the next business day.

If this matter requires immediate attention, please call (519)426-7792 / 1-800-265-2819.

Please note staff will not enter if dogs are in unit without Resident.

Please fill up form below. *Required

Please enable JavaScript in your browser to complete this form.
Email Address
Please include your Street Address so that we can direct your request to the right PM Team.
Type of work you need done
Authorization to Enter: By request for action, I here by give authorization to the LANDLORD, Haldimand Norfolk Housing Corporation to enter the above noted premise to affect repair (This Will be valid for 5 business days)
Best time for work to be completed

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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(required)
Please include your street address and unit number so that we can direct your complaint to the correct PM Team. Thank you.
Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.
Check One:
If your complaint is not about a specific person, you can skip these fields
(if applicable)
(if applicable)
Have you received a copy of the HNHC Tenant Complaint Process?
If you have replied 'No', a copy will be mailed to you. Please ensure you have entered your correct mailing address above.
I certify that all information in my statement is true and correct to the best of my knowledge.
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