Resident Satisfaction Survey

Attention All Residents:

Our Spring/Summer newsletter includes a Resident Satisfaction Survey which you can complete and mail in (using the self-addressed stamped envelope we included) or you can fill out the survey online:

This anonymous survey is intended for all residents of Haldimand Norfolk Housing Corporation and the Non-Profit Housing providers we manage; Dunnville Non-Profit Housing Corporation, Long Point Area Non-Profit Housing Corporation, South & Metcalfe Non-Profit Housing Corporation, and Del-Gold Villa Non-Profit Housing Corporation.

Which Building/Community do you live in (please write in below): *

Communications

HNHC communicates with our residents by telephone, email, letter post, signage in apartment buildings, and more recently through our new website www.hnhousing.ca (click on “Latest News” for updates and resident communications).

Are you satisfied with the manner and frequency HNHC communicates with you? *

When you speak with our staff, do you feel you are spoken to respectfully? *

Have you been visiting our new website? (prior to now) *

Comments regarding communications:

Health & Safety

Are you satisfied with the cleanliness of your home (apartment building and common areas)? *

Are repairs and maintenance completed in a timely manner? *

What would you say is the average time you have had to wait for a repair? *

Less than 1 week
1-2 weeks
3 weeks or more

Are our contractors respectful? *

Do you feel safe in your home? *

Comments regarding health & safety:

Resident Satisfaction

Overall, how satisfied are you with HNHC? *

Completely Satisfied	Somewhat Satisfied	Neither Satisfied or Dissatisfied	Completely Dissatisfied	Somewhat Dissatisfied
Completely SatisfiedPurchase Completely Satisfied	Somewhat SatisfiedPurchase Somewhat Satisfied	Neither Satisfied or DissatisfiedPurchase Neither Satisfied or Dissatisfied	Completely DissatisfiedPurchase Completely Dissatisfied	Somewhat DissatisfiedPurchase Somewhat Dissatisfied

Comments regarding resident satisfaction:

OPTIONAL: To be eligible for our monthly gift card draw, please add your name and make sure that your address has been included at the top of the survey.

First

Last

Thank you for completing our survey! Please click submit:

Website

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

Name *

(required)

Address *

Telephone Number *

Email *

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One: *

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident. *

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name) *

I certify that all information in my statement is true and correct to the best of my knowledge.

Comment

Resident Satisfaction Survey – June 2020

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Talk to Us

Useful Links

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HNHC Resident Maintenance Request

HNHC Complaint Form

Resident Making the Complaint Here