Haldimand Norfolk Housing

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Month: May 2020

May 22, 2020 – Resident Update, Satisfaction Surveys, and the Spring “Porchlight” Newsletter

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Dear Residents,

I hope you are enjoying the beautiful weather we’ve finally been graced with!

We are also seeing some restrictions being lifted with a gradual opening of many retail businesses, garden centers, marinas, golf courses, and private parks and campgrounds.  Our local libraries will also soon be offering curbside pickup!

While we all still need to be careful and continue to practice social distancing and use gloves and masks where necessary, it feels like there is a light at the end of the tunnel.

At HNHC, our office is still closed to the public.  We are following County guidelines and will re-open once the County offices are deemed safe to open, so please continue to reach us by telephone, email, or through this website.  We are here working hard for you!

Although some plans were derailed by COVID-19, we’ve continued many of the projects we had planned for the Spring, including creating a Resident Satisfaction Survey and publishing our resident newsletter, the Porchlight. The newsletters and surveys will be mailed out to you next week.

The surveys are very important to our goal to improve resident satisfaction.  Please be sure to complete a survey, it is short and won’t take long!.  You will find a self-addressed stamped envelope with the mailed surveys, or, to make it easy, we have also posted the survey online which you can complete by clicking here.

The surveys are completely anonymous and we ask that they be completed and returned by June 30, 2020.

The newsletter will also include both a puzzle contest and colouring contest.  Each has a $50 gift card prize, so be sure to complete them and return by June 30, 2020 for your chance to win!  If you can’t wait for the newsletter to arrive in your mailbox, you can read a pdf version here.  You can also print extra contest ballots if more than one member of your family wants to participate.  Click here for the puzzle and click here for the colouring page.

We look forward to hearing what you have to say, so please send in those surveys!!

Warm regards,

Matt Bowen, CEO

 

Resident Satisfaction Survey – June 2020

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Attention All Residents:

Our Spring/Summer newsletter includes a Resident Satisfaction Survey which you can complete and mail in (using the self-addressed stamped envelope we included) or you can fill out the survey online:

Please enable JavaScript in your browser to complete this form.

Resident Satisfaction Survey

This anonymous survey is intended for all residents of Haldimand Norfolk Housing Corporation and the Non-Profit Housing providers we manage; Dunnville Non-Profit Housing Corporation, Long Point Area Non-Profit Housing Corporation, South & Metcalfe Non-Profit Housing Corporation, and Del-Gold Villa Non-Profit Housing Corporation.

Communications

HNHC communicates with our residents by telephone, email, letter post, signage in apartment buildings, and more recently through our new website www.hnhousing.ca (click on “Latest News” for updates and resident communications).
Are you satisfied with the manner and frequency HNHC communicates with you?
When you speak with our staff, do you feel you are spoken to respectfully?
Have you been visiting our new website? (prior to now)

Health & Safety

Are you satisfied with the cleanliness of your home (apartment building and common areas)?
Are repairs and maintenance completed in a timely manner?
What would you say is the average time you have had to wait for a repair?
Are our contractors respectful?
Do you feel safe in your home?

Resident Satisfaction

OPTIONAL: To be eligible for our monthly gift card draw, please add your name and make sure that your address has been included at the top of the survey.

Thank you for completing our survey! Please click submit:

April showers bring May flowers

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To our Residents:

We have had some inquiries about the community gardens at two of our properties.

In Dunnville, a team of residents runs the Thompson Creek Community Garden and in Port Dover, the Port Dover & Woodhouse Horticultural Society plants and maintains 5 raised beds; the proceeds of which are donated to the local Food Bank.

Under the current provincial guidelines, community gardens are permitted subject to a review by the Medical Officer of Health for that municipality.

We are happy to report the message we received from Dr. Nesathurai: “the public health service would be supportive of initiatives that improve access to fresh food.”

Heidy VanDyk-Ellis, the Director of Haldimand Norfolk Social Services and Housing added her recommendation that signage be put up to remind gardeners to maintain appropriate physical distancing.

We have spoken with the organizers of both of our community gardens who are very excited to launch this season’s planting. Both groups will be putting safety measures in place to respect social distancing to keep their gardeners safe.

We ask all residents to also respect these guidelines for the safety of everyone. We will be sending out communications to this effect and encourage you to contact us with any questions or concerns.

“To nurture a garden is to feed not just the body, but the soul.” Alfred Austin

HNHC Resident Maintenance Request

This form is for Residents of Haldimand Norfolk Housing Corporation and the Housing Providers we
manage (Long Point Area, Dunnville, South & Meltcafe, and Del-Gold Villa Non-Profit Housing
Corporations) to submit maintenance request.

Requests are monitored Monday to Friday between the hours of 8:30 AM to 4:30 PM, excluding
holidays, HNHC will review your request by the end of the next business day.

If this matter requires immediate attention, please call (519)426-7792 / 1-800-265-2819.

Please note staff will not enter if dogs are in unit without Resident.

Please fill up form below. *Required

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Email Address
Type of work you need done
Authorization to Enter: By request for action, I here by give authorization to the LANDLORD, Haldimand Norfolk Housing Corporation to enter the above noted premise to affect repair (This Will be valid for 5 business days)
Best time for work to be completed

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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(required)
Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.
Check One:
If your complaint is not about a specific person, you can skip these fields
(if applicable)
I certify that all information in my statement is true and correct to the best of my knowledge.
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