About - Haldimand Norfolk Housing

Our Values

Teamwork

We communicate clearly with each other, we support one another to work towards the same goals, and we care about each other. When we work together as a team – with our residents, our staff, our stakeholders, and our community – we can provide the best possible home for you, the best possible place to work for our staff, and a stronger community for everyone.

Trust

We do what we say we will do, we acknowledge when we fail, we correct our errors as best we can, and we are accountable for doing what is right.

Respect

We treat people as individuals and create environments where fairness, trust, and equitable treatment are central to how we work. We value and seek out the ideas of others – residents, staff, and community partners – to help us make good decisions.

Our Goals

Our strategic plan outlines five goals for the next seven years (2020 – 2027). These were chosen by staff, and drawn from their work with you, our residents. We rely on you to share with our staff, and our staff to share with management to help us guide our organization to best benefit our community and the families living in it.

Build

We can’t house you without buildings – so taking care of them is important for both of us. Our first goal is to build better homes for the families in our community.

Improve

We want you to feel you have been treated with respect and have received quality service with our staff and contractors. Our second goal is to improve our resident’s satisfaction.

Empower

Our staff are our strength. We want to support them to make good decisions and to take appropriate action. Our third goal is to empower our staff to lead and succeed.

Achieve

We receive a limited amount of money from the government so we have to make the most of it to improve our community. Our fourth goal is to achieve financial fitness

Strengthen

We will work with you to make your community better. We are building partnerships with organizations, and working together with them to strengthen our community.

Our Team

We are proud of our team of staff and volunteers. They are knowledgeable, experienced, and compassionate. Our 12 dedicated professional staff and 28 board volunteers are deeply committed to providing quality housing to our community. Our management team has over 106 years of collective experience in serving our residents.

Corporate Information

HNHC Resident Maintenance Request

This form is for Residents of Haldimand Norfolk Housing Corporation and the Housing Providers we
manage (Long Point Area, Dunnville, South & Meltcafe, and Del-Gold Villa Non-Profit Housing
Corporations) to submit maintenance request.

Requests are monitored Monday to Friday between the hours of 8:30 AM to 4:30 PM, excluding
holidays, HNHC will review your request by the end of the next business day.

If this matter requires immediate attention, please call (519)426-7792 / 1-800-265-2819.

Please note staff will not enter if dogs are in unit without Resident.

Please fill up form below. *Required

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

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