May 22, 2020 – Resident Update, Satisfaction Surveys, and the Spring “Porchlight” Newsletter

Dear Residents,

I hope you are enjoying the beautiful weather we’ve finally been graced with!

We are also seeing some restrictions being lifted with a gradual opening of many retail businesses, garden centers, marinas, golf courses, and private parks and campgrounds. Our local libraries will also soon be offering curbside pickup!

While we all still need to be careful and continue to practice social distancing and use gloves and masks where necessary, it feels like there is a light at the end of the tunnel.

At HNHC, our office is still closed to the public. We are following County guidelines and will re-open once the County offices are deemed safe to open, so please continue to reach us by telephone, email, or through this website. We are here working hard for you!

Although some plans were derailed by COVID-19, we’ve continued many of the projects we had planned for the Spring, including creating a Resident Satisfaction Survey and publishing our resident newsletter, the Porchlight. The newsletters and surveys will be mailed out to you next week.

The surveys are very important to our goal to improve resident satisfaction. Please be sure to complete a survey, it is short and won’t take long!. You will find a self-addressed stamped envelope with the mailed surveys, or, to make it easy, we have also posted the survey online which you can complete by clicking here.

The surveys are completely anonymous and we ask that they be completed and returned by June 30, 2020.

The newsletter will also include both a puzzle contest and colouring contest. Each has a $50 gift card prize, so be sure to complete them and return by June 30, 2020 for your chance to win! If you can’t wait for the newsletter to arrive in your mailbox, you can read a pdf version here. You can also print extra contest ballots if more than one member of your family wants to participate. Click here for the puzzle and click here for the colouring page.

We look forward to hearing what you have to say, so please send in those surveys!!

Warm regards,

Matt Bowen, CEO

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

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