Update to All Residents – April 24, 2020

Dear Residents:

I hope you are healthy and safe!

For all of us, our lives remain uncertain, restrictions are still in place and have been extended. Unfortunately, we still are unable to plan events and activities because we don’t know when things will open up so we can begin the “new normal”. However, there are some things we can celebrate and be grateful for:

Your diligence in following the recommendations of the Ontario Health Ministry and the Haldimand Norfolk Health Unit are working. We have had no reports of any of our residents or staff being infected by COVID-19. Please continue to exercise social distancing, it’s working!

Our janitorial contractors have stepped up and their hard work is also a big part of the reason our residents and staff have stayed healthy.

Our community – residents in Haldimand and Norfolk have pulled together during the last few weeks and have shown what being part of a community means. Just a few examples are:

- - Aqua Nails and Dover Apothecary dropped off a jug of hand sanitizer to our office when they found out we were low.
  - Sewing groups have offered and will be making masks for our seniors.
  - Volunteers are helping individuals who are self-isolating get food delivered.

Our Property Management team also has some things our residents can look forward to:

Our Landscapers are gearing up for Spring clean up – summer contracts start May 1^st

Other Spring projects include:
- - Sprucing up building entrances and curb appeal
  - Enhancements such as benches & bike racks
  - Common Room and Garbage Room updates
  - More neighbourhood clean-up projects

We are working on our Spring Newsletter and hope to have it out to all residents in Mid-May. It will include important information, some fun activities with prizes, and a tenant survey which can be completed and mailed back, or filled out on-line. Of course, any time you have feedback you can always use the “Talk to Us” form at the bottom of each website page.

Once again, thank you very much for all your efforts, it’s truly inspiring to see how everyone is working together so that we can all be healthy and safe!

“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead

Warmest regards,
Matt Bowen
CEO

For a list of important telephone numbers and helpful links, please click here.

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Seasons Greetings from HNHC

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

Phone