Update to All Residents – April 17, 2020

To Our Residents:

As many of you know, the Ontario government has extended the Declaration of Emergency under the Emergency Management and Civil Protection Act for an additional 28 days – to May 12, 2020.

HNHC continues to be deemed an essential service and we continue to be operating under the Emergency guidelines:

Our office remains closed to the public, but staff continues to work supporting our residents by telephone, email, or through our website.
All common rooms/areas at our apartment buildings continue to be closed and we encourage our residents to please follow physical distancing guidelines – please self-isolate; do not congregate in hallways, inside or outside the building; if you have to leave your apartment, wash your hands before leaving and immediately upon return, and don’t touch your face until your hands have been properly washed.
To limit tenant and contractor exposure, we continue to issue only urgent repairs related to safety, security, or sanitation.

We are continuing our Resident Wellness Checks. We have spoken with almost all of our senior residents and are continuing with residents of our apartment buildings who live alone. If we weren’t able to reach you yet, and you have any questions or concerns, please call us! We are in the office. We have lists of resources that can help you.

Our community is going through a very difficult and stressful time right now. We recognize that many people are experiencing a heightened level of anxiety and we want to reassure you that this is perfectly normal. Please call us or reach out to friends or family (by telephone, email, text). Please remember to respect other people’s space – people are not ignoring or pulling away from you to be mean, they are distancing themselves for your safety and theirs.

We would like to remind you of some of the resources available to you:

If you have lost your job, please contact Canada EI Services.
If EI doesn’t apply to you, but you have lost income, visit the CERB website (Canada Emergency Response Benefit) to see if you qualify.
If you are experiencing any symptoms or have concerns about a health issue, call your family doctor or Telehealth Ontario at 1-800-461-4319.
If you have problems accessing food, contact the Community Food Hotline at 519-426-6170, or 905-318-6623, ext. 3793 (please leave a message, they will call you back).
If you are having trouble paying your rent, call us at 519-426-7792 or 1-800-265-2819 (ext. 116 for Norfolk residents and ext. 113 for Haldimand residents). We can direct you to additional resources that may be able to help.
You can make rental payments through e-transfer (click for instructions).

Finally, we want to thank you. Our residents have been handling the current situation extremely well. You have been patient and understanding. This pandemic has defined us as a community and we here at HNHC could not be prouder of the community we are a part of.

On behalf of the Board and Staff of HNHC,

Thank you.

Matt Bowen
CEO

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

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