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Temporary Office Closure – Update to Our Response to Covid-19

Following suit with many organizations around the world, HNHC is addressing how to respond to the COVID-19 pandemic. We are following the guidelines outlined in our Pandemic Plan, as well as recommendations from the Haldimand Norfolk Health Unit, our Service Manager (Norfolk County), the World Health Organization, and the Ontario Health Ministry.

Effective March 19, 2020 our office will be closed to the public until further notice. We will continue to serve our residents and will be available by telephone, email, or through our website; www.hnhousing.ca.

Emergency repairs at our rental homes will continue; however, non-emergency repairs will be suspended until further notice. Rental payments may be made via e-transfer or by mail.

While we need to take reasonable precautions, there is no need to panic. Public health officials want us to slow the progression of the virus to help keep the health care system from becoming over-burdened and to minimize the risk to the most vulnerable.

Matt Bowen
Chief Executive Officer

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HNHC Resident Maintenance Request

This form is for Residents of Haldimand Norfolk Housing Corporation and the Housing Providers we
manage (Long Point Area, Dunnville, South & Meltcafe, and Del-Gold Villa Non-Profit Housing
Corporations) to submit maintenance request.

Requests are monitored Monday to Friday between the hours of 8:30 AM to 4:30 PM, excluding
holidays, HNHC will review your request by the end of the next business day.

If this matter requires immediate attention, please call (519)426-7792 / 1-800-265-2819.

Please note staff will not enter if dogs are in unit without Resident.

Please fill up form below. *Required

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Email Address
Please include your Street Address so that we can direct your request to the right PM Team.
Type of work you need done
Authorization to Enter: By request for action, I here by give authorization to the LANDLORD, Haldimand Norfolk Housing Corporation to enter the above noted premise to affect repair (This Will be valid for 5 business days)
Best time for work to be completed

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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(required)
Please include your street address and unit number so that we can direct your complaint to the correct PM Team. Thank you.
Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.
Check One:
If your complaint is not about a specific person, you can skip these fields
(if applicable)
(if applicable)
Have you received a copy of the HNHC Tenant Complaint Process?
If you have replied 'No', a copy will be mailed to you. Please ensure you have entered your correct mailing address above.
I certify that all information in my statement is true and correct to the best of my knowledge.
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