Temporary Office Closure – Update to Our Response to Covid-19

Following suit with many organizations around the world, HNHC is addressing how to respond to the COVID-19 pandemic. We are following the guidelines outlined in our Pandemic Plan, as well as recommendations from the Haldimand Norfolk Health Unit, our Service Manager (Norfolk County), the World Health Organization, and the Ontario Health Ministry.

Effective March 19, 2020 our office will be closed to the public until further notice. We will continue to serve our residents and will be available by telephone, email, or through our website; www.hnhousing.ca.

Emergency repairs at our rental homes will continue; however, non-emergency repairs will be suspended until further notice. Rental payments may be made via e-transfer or by mail.

While we need to take reasonable precautions, there is no need to panic. Public health officials want us to slow the progression of the virus to help keep the health care system from becoming over-burdened and to minimize the risk to the most vulnerable.

Matt Bowen
Chief Executive Officer

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

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