NEW! Simplified RGI

Big changes coming July 1, 2021!

The Ontario government has changed the legislation (Housing Services Act, 2011 – Ontario Regulation 316/19 Determination of Geared-to-income Rent under Section 50 of the Act) to simplify the rent-geared-to-income program.

What does this mean for our tenants?

Less paperwork to hand in each year – watch for new annual household review packages in the mail
Rent charges remain the same for 12 months making it easier to budget
Mid-year changes in your rent are allowed only in certain situations and only once per year
You must file your tax return each year to remain eligible for subsidy
Changes in your household income or occupancy still must be reported within 30 days but may not affect your rent calculation until your lease renewal
Income for all full-time students is exempt
Child support income is now exempt

Between July 1, 2021, and June 30, 2022, all households will have their RGI calculation reviewed using the new rules. You will be required to submit your most recent Notice of Assessment or Proof of Income Statement. Both are available online or call the Canada Revenue Agency to have a copy mailed to you – 1-800-267-6999 or log in to My Account on the CRA website.

Questions? Please call your PMA, either Clair ext. 113 or Kyra ext. 116. They are here to help you!

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Residents of Norfolk County call 519-426-7792

Residents of Haldimand County call 1-800-265-2819

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

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