Ontario Declares Second Provincial Emergency

Posted January 12, 2021

Today, the Ontario government declared a second provincial emergency along with additional restrictions, effective immediately for at least 28 days. This comes as the number of COVID-19 cases has doubled in the past two weeks, severely threatening the capacity of the healthcare system.

New measures include:
• Stay-at-home order as of Thursday, January 14 at 12:01 am (aside from essential purposes e.g., groceries, medical appointments)
• Extended school closures in hotspots until February 10, with emergency childcare available for eligible families
• Outdoor gatherings limited to five people, with limited exceptions
• Mandatory masks in all indoor spaces and strongly recommended outdoors
• Non-essential stores limited to operation between 7 am and 8 pm
• Non-essential construction further restricted
• Increased inspection and enforcement measures, including in workplaces

What does this mean at HNHC and for our residents?

Our office will continue to be closed to the public. Residents are encouraged to use our website to submit maintenance requests and other communications or to email us at hnhc@hnhousing.ca
With the additional restrictions, we are limiting the number of staff working at our office. Some staff will be rotating work schedules or working from home. Residents calling in are asked to leave a message on the extension of the staff member they are trying to reach; staff working from home will be checking their mailbox frequently and will call you back, we thank you in advance for your patience.
During the state of emergency maintenance repairs will be limited to emergencies and life safety. Please submit your maintenance requests, but please understand that non-essential repairs will be held until the restrictions are lifted. You can submit your maintenance requests here, or by emailing maint@hnhousing.ca
Common rooms at our buildings will remain closed for your safety. When leaving your apartment, please wear a mask, wash your hands or use hand sanitizer frequently and do not congregate in the hallways or outside. These measures are important and could save your life or the life of your neighbour.

As part of the Safe Restart Agreement, the federal government is funding a temporary income support program that allows workers to take up to 10 days of leave related to COVID-19. Find more information about federal supports, including Employment Insurance, Canada Recovery Benefit, Canada Recovery Sickness Benefit, and Canada Recovery Caregiving Benefit.

With the impacts of social isolation on mental health and well-being, residents are encouraged to visit the province’s COVID-19: Support for People website which has information about many free mental health services and supports.

We ask that all our residents take these restrictions and precautions seriously!

If you have any questions, please email your Property Manager:

Tricia Feist – tfeist@hnhousing.ca

Todd Smith – toddsmith@hnhousing.ca

Please stay safe and stay healthy!

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

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Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

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I certify that all information in my statement is true and correct to the best of my knowledge.

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