Attn: Residents – New HNHC Office Hours - Haldimand Norfolk Housing

Attn: Residents – New HNHC Office Hours

HNHC is experiencing a very busy summer!

With the numerous capital projects and repairs currently underway throughout our portfolio, many of our staff are required to be on-site to oversee and assist our contractors. With summer holidays, this sometimes leaves our office understaffed.

To manage this, we are adjusting our office hours. Effective July 18, 2024, our office will be closed for lunch daily from 12:00 p.m. to 1:00 p.m. Monday through Thursday. Friday will continue to be by appointment only.

We apologize for any inconvenience this may cause and appreciate your understanding as we work through these temporary changes. If you have any questions or need assistance, please don’t hesitate to reach out.

Appointments or maintenance requests can also be made through our website: www.hnhousing.ca/contact

Thank you for your continued support!

Holiday Hours

Season’s Greetings from HNHC

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HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

Phone