Attention All Residents! Monthly Draws Have Begun!!

Have you had a maintenance or repair visit recently? HNHC needs your feedback!

In April, staff began reaching out to residents for feedback on their maintenance and repair visits. We received valuable feedback and decided to make this an ongoing process. We also decided we needed to thank our residents for their time and helpful comments. Starting this month, we have begun a draw on the last day of each month. All residents who completed a maintenance & repair survey in that month will be eligible to win a Tim Horton’s gift card.

There are three ways to win. Staff will reach out to as many residents as possible for a phone survey. Residents can also fill out the survey online by visiting https://hnhousing.ca/repair-maintenance-survey/ or clicking here. And soon we will be installing survey boxes in the lobbies of our buildings where residents can complete a survey card and just drop it in the box. Keep an eye out for these!

The surveys can be anonymous, but we can only enter you in the draw if you include your name.

Today we pulled the first winners from participants from April through July. They’ll be receiving their cards by mail in the next few days. Maybe you can be a winner too!

Holiday Hours

Season’s Greetings from HNHC

Join Our Team as a Residential Maintenance Lead Hand!

Are you a skilled maintenance professional who thrives on solving problems and making a difference? We’re seeking a Residential Maintenance

HNHC Complaint Form

We will do our best to resolve your concerns; however, the HNHC must abide by the landlord and tenant laws of Ontario in its response to tenant issues. If your complaint is regarding another tenant/s, please be advised that we will investigate your concerns and proceed in a manner which respects both the laws of Ontario and the tenant’s rights.

Resident Making the Complaint Here

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Name

(required)

Address

Please include your street address so that we can direct your complaint to the correct PM Team. Thank you.

Telephone Number

Date(s) & Time(s) of Incident(s)

Please include all dates and times if there were multiple incidents. If this is a chronic issue, we suggest that you note dates/times of all reoccurances. This information is required should this complain lead to an eviction through the Landlord Tenant Board.

Check One:

A – Incident involves personal damage to me;
B – Incident involves the disturbance of my reasonable enjoyment of the premises;
C – Other: (explain)

I hereby submit a complaint about the following individual:

If your complaint is not about a specific person, you can skip these fields

Telephone Number

Address

Witness (if any) – Name and Address

Attending Police Officer’s Name

(if applicable)

OPP Incident Report #

Provide a full description including individuals involved & actions taken by you to resolve (attach a 2nd page if needed)

Provide a full description of the complaint or incident.

I understand that I may be required to testify at a Landlord Tenant Board Hearing in order for this matter to be resolved. I understand that due to confidentiality reasons, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, the HNHC may not be at liberty to discuss the actions taken as a result of my complaint. I understand that various staff will be consulted in order to resolve my concerns. Personal information on this form is being collected pursuant to the Social Housing Reform Act, 2000, S.O. 2000, c.27, Housing Services Act, 2011, and Residential Tenancies Act, 2006 and will only be used to resolve my complaint.

Signature (type your name)

I certify that all information in my statement is true and correct to the best of my knowledge.

Name