Resident Satisfaction Survey – June 2020

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5 years ago

Attention All Residents:

Our Spring/Summer newsletter includes a Resident Satisfaction Survey which you can complete and mail in (using the self-addressed stamped envelope we included) or you can fill out the survey online:

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Resident Satisfaction Survey

This anonymous survey is intended for all residents of Haldimand Norfolk Housing Corporation and the Non-Profit Housing providers we manage; Dunnville Non-Profit Housing Corporation, Long Point Area Non-Profit Housing Corporation, South & Metcalfe Non-Profit Housing Corporation, and Del-Gold Villa Non-Profit Housing Corporation.

Which Building/Community do you live in (please write in below):

Communications

HNHC communicates with our residents by telephone, email, letter post, signage in apartment buildings, and more recently through our new website www.hnhousing.ca (click on “Latest News” for updates and resident communications).

Are you satisfied with the manner and frequency HNHC communicates with you?

When you speak with our staff, do you feel you are spoken to respectfully?

Have you been visiting our new website? (prior to now)

Comments regarding communications:

Health & Safety

Are you satisfied with the cleanliness of your home (apartment building and common areas)?

Are repairs and maintenance completed in a timely manner?

What would you say is the average time you have had to wait for a repair?

Less than 1 week
1-2 weeks
3 weeks or more

Are our contractors respectful?

Do you feel safe in your home?

Comments regarding health & safety:

Resident Satisfaction

Overall, how satisfied are you with HNHC?

Completely Satisfied	Somewhat Satisfied	Neither Satisfied or Dissatisfied	Completely Dissatisfied	Somewhat Dissatisfied
Completely SatisfiedPurchase Completely Satisfied	Somewhat SatisfiedPurchase Somewhat Satisfied	Neither Satisfied or DissatisfiedPurchase Neither Satisfied or Dissatisfied	Completely DissatisfiedPurchase Completely Dissatisfied	Somewhat DissatisfiedPurchase Somewhat Dissatisfied

Comments regarding resident satisfaction:

OPTIONAL: To be eligible for our monthly gift card draw, please add your name and make sure that your address has been included at the top of the survey.

First

Last

Thank you for completing our survey! Please click submit:

Name

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